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Our Grading Process

When buying a refurbished item we understand that there are many questions and many things to consider, we have created this section to hopefully answer some of those questions and make your purchasing decision a little easier.

This section will give you clear details and guidance when considering a refurbished item . We also have a question & answers section on each product on our website, if you want specific details on the actual item you are looking to purchase you can request further information there.

Laptops / Tablets & All In One machines

The majority of our laptops are purchased directly from the manufacturers such as Dell, IBM, Fujitsu etc. The manufacturers lease these machines to large organisations across the UK, when the lease come to an end the units are returned to the manufacturers where they undergo data wiping and testing. The units are then purchased by companies like us here at Pyramid.

When the machines arrive at out facility they are put through a full hardware testing program.

All components are fully tested. CPU, Memory, Hard Disk drive, Motherboards etc., once each test is pasted we test the screens for marks, dead pixels, shadows. We test all the I.O ports such as, USB, display, Network. All individual keys are tested, mouse buttons, mouse pads, we test sound, DVD drive.

Once this stage is passed we then put the machine through what is called a stress test. This software program drives the Processor, Memory & Hard Drive at maximum capacity, if they are any issues with the machine it will fail one of the above stages.

Finally any failed components are replaced. Once our machines pass all the above steps they are ready to be GRADED! At this stage we categorise the units into three areas. Grade A, B & C. Grade A & B will have pure cosmetic wear through previous use, Grade C may also only have cosmetic wear but in certain cases Grade C may have minor faults which will be disclosed.

Grade A & B will have pure cosmetic wear through previous use, Grade C may also only have cosmetic wear but in certain cases Grade C may have minor faults which will be disclosed.

Let me explain our Grades:

Grade A

Fully functional unit with very minor signs of use. (Guaranteed not to have any faults)

  • Minor scratches/scuffs, minor marks to sides/base or lid
  • Occasional missing feet/screen rubber
  • Very Slight sign of use on the keyboard / mouse pad
  • May come with a generic charger

Grade B

Functional unit with slightly more signs of use. (Guaranteed not to have any faults)

  • Moderate scratches/scuffs or blemishes
  • Minor Dents. (This is mainly on HP machines with the polished metal lids)
  • No missing components or plastics. (within reason, things like PCMCIA blanking plates or missing vent fins is still a grade B)
  • Occasional Missing Screw
  • Missing feet/screen rubber
  • Small pressure mark on the screen (Usually not viable when the screen is illuminated)
  • 1 Or 2 Dead Pixels on the screens
  • Shiny keys & mouse pad. (All Letters & Symbols will still be perfectly visible)
  • Slight burn mark where an asset tag has been removed. (Only on the base)
  • May come with a generic charger

Grade C

Fully Functional unit like an A or B grade but this unit will have quite heavy signs of use or a minor technical issue (The machine will still be fully functional)

  • C grade machines may have more heavy signs of use or a small technical fault like a USB not working, all out C grade machines with have more details of the actual issue in the product description, further questions can be asked in the Q&C section on the product detail page
  • May come with a generic charger

Laptop Batteries

Unfortunately Batteries, like any battery can deteriorate over time, we test all batteries and guarantee a minimum hold time of 30-40 minutes. 90% of all our machines hold for much longer. Our laptops all come with 6 months warranty as standard, batteries only come with warranty for the first 30 days. If you require a new battery you can ask for a price at the Q&A section on the Product page.

Computers Systems & Servers

Grade A Fully functional unit with very minor signs of previous use. ( We only sell A grade PCs on our Website)
- Moderate scratches & marks to the case, the base will show slightly more mark as its been sat on a desk.
- Occasional Missing feet rubbers.
- Occasional back plate missing.